No customer service

Absa promotes that you can not log a claim online, this does not work. I tried for 3 days and constantly getting we are experiencing technical difficulties. So on the 10th of July I submit my claim via HOCAdmin email. Received no confirmation that claim has been logged. So I started phoning but still no confirmation. On the 19th of July I spoke to a consultant only to be advise that the claim has been rejected due to the fact that a leaking shower should have been noted and repaired although the leak was between the ground and first floor where no one is able to see and this was only noticed when the water poured down the ceiling on the ground floor. I then disputed this and they said they will send it for review and they will let me know in 5 to 10 working days. On the 27th of July I phoned again because to date I have had not received one reply from Absa. On this date however someone, for the first time, send me an email with a ref number. On this day however I still received no new update. This week I start phoning every day because the maximum 10 days have passed and everytime I phone they say the claim has not been finalised and is still sitting with Nabeela Kara. I believe that she must be made up because after sending numerous emails and numerous attempts to get hold of her a a week I was unsuccessful. She does not reply on email not return calls even from her own colleagues. So yesterday ****h of August) I phoned again and this tome apparently the claim has been finalised and rejected as the policy does not cover leaks. Note however that I have not received any feedback, confirmation, returned phone call, nothing. I feel that we as consumers are being taken advantage off because they believe we need them and Absa is so big they do not need our insignificant monthly contribution. I am no fan of insurance but Absa is the worst of them all