IM
Itu M
1 reviews | Active since Oct 2022
09 Oct 2022, 09:34
No communication whatsoever
It's 2 months since joining idirect insurance. Submitted pictures per thier digital vehicle inspection. No acknowledgement of receipt and calling yields no fruits. Considering moving to another insurance company. If they unreachable now they won't be reachable at claims stage. Very Bad customer service.
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Absa Insurance Company Limited's replyOfficial
10 Oct 2022, 09:44Dear Itu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply10 Oct 2022, 09:44
Official
Dear Itu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management