CB
Chulumanco B
1 reviews | Active since Feb 2025
08 Feb 2025, 20:44
No communication whatsoever
Their contact number that is listed on the website and on the app for queries is just useless. You'll be on the phone for 15+ minutes and no consultant will pick up, doesn't matter the time of day you call.
Their email is also not being attended to. I sent them an email querying about the change of my premium without my consent, on the 8th of January and followed up on the 13th January 2025, up to now the 8th February they still haven't responded to it. Just poor.
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Absa Insurance Company Limited's replyOfficial
10 Feb 2025, 13:05Dear Chulumanco Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply10 Feb 2025, 13:05
Official
Dear Chulumanco Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe