No Communication to their client's

I log a claim early this year regarding my frigde and I had wait for their assessor for two weeks. I made an alternative to make my fridge to work. Eventually my claim was not approved. Now they are saying that I'm not going to get my cash back because I've logged a claim even if it' was not approved, I'm ligable for my cash back. End of October I'm canceling my contract with them and I'll look for something else.