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Antonia N
1 reviews | Active since Feb 2017
17 Jul 2023, 13:22
No claim assistance, no communication, over a month now.
I submitted a claim mid June, up till now no formal communication, I follow up and nobody replies. The experience has been terrible. No assistance whatsoever. I have no update on my claim, no designated person I have communicate with,.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
17 Jul 2023, 15:09Dear Antonia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply17 Jul 2023, 15:09
Official
Dear Antonia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Vanessa CroweGroup Customer Care
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Antonia N's updateReviewer Update
21 Jul 2023, 11:08I received an email stating my query was resolved, no-one from absa called me, I still have not received any update about the status of my query or claim.
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Antonia N's update21 Jul 2023, 11:08
Reviewer Update
I received an email stating my query was resolved, no-one from absa called me, I still have not received any update about the status of my query or claim.
Absa Insurance Company Limited's replyOfficial
21 Jul 2023, 13:40Dear Antonia With regards to the complaint is C-***7.
I will follow up further with regard to your Insurance concern and I will respond to your email received. Kind regards,Vanessa CroweGroup Customer Care
I will follow up further with regard to your Insurance concern and I will respond to your email received. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply21 Jul 2023, 13:40
Official
Dear Antonia With regards to the complaint is C-***7.
I will follow up further with regard to your Insurance concern and I will respond to your email received. Kind regards,Vanessa CroweGroup Customer Care
I will follow up further with regard to your Insurance concern and I will respond to your email received. Kind regards,Vanessa CroweGroup Customer Care