No cash back rewards received

I normally get cash back for driving well with Absa Activate. End of January 2025 I didn't receive my cashback though my Triplist shows I drove very well just like the previous months. I can't get through to the call centre due to high volume calls, instead on the App I wrote my enquiry twice now and no feedback. I also emailed my query to *** and no feedback which is long overdue of 48 hours. Can anyone please give me feedback or should I rather go to another insurance company that can reward me for good driving behavior. On the App everything shows R0, what is going on with Activate Absa?