No assistents at all

I Cancelled my Insurance with ABSA idirect 2 months ago, they are still taking money of my account. When I try to call they put me through to another department and no one answers the phone. I've been on hold a few times for over 30minutes. This is pathetic and ***** in my eyes. I spoke to a Mr Thembinkosi Sinqobile Radebe regarding my cancelation but nothing was done. Very poor customer service on Mr Radebe's part. And i did not get my money back