No assistance, no service from Absa!

New policy signed on with my bond. First month in, my geyser bursts at night and I phone the home assist as one usually would. Cannot find my policy and I have to wait until the following business day.... No water now for two days as the plumbers were called out in Limpopo first when we're in Cape town, the second appointed plumbers never rocked up in time and I phoned the Absa home insurance to follow up as it was again in the evening.... They cannot help as they don't find a policy and apparently cannot verify until the next morning anyway so now here we sit on day two with no water, no lights and no assistance from Absa. Worst company ever, will be cancelling ASAP.