No assistance for days

I have being trying for a week with numerous calls an emails sent to activate by absa for my telematics an monthly premium. Absa just refuses to help or come back to me. I've called in numerous times sent numerous emails an even tried to get assistance from their emergency side. They not willing to help at all but when it's time to take out premiums then it's not a problem. Is absa willing to pay me back for all the airtime I've wasted being on hold waiting for an consultant, are youll willing to give back all my premiums as well. Hopefully this will get absa attention now.