No assistance

I've been trying for more than 2 weeks to get somebody to help me to review my vehicle premium but to no extend. I want also need to specify some things on my house insurance. I have phone, being on the phone more than ones and for more than 20 minutes at a time only to get cut of and phone calls not returned. I have then mailed ABSA but again also no assistance. Yesterday I phoned again and the lady could not assist me, and I was told that they will phone me back. Needles to say nobody phoned me back after I update my details and phone number again. They still had my cell phone number of about 10 years ago on the system after I have updated my details more than ones. It's almost month end and I need to get this resolved. I really hope that this isn't how ABSA handles a claim as well.