No answers in 5 months

I asked some questions about my policy and about a specific claim (about building regulations that were consulted for that claim) about 5 or 6 months ago. Since there was no response after being promised that someone would get back to me, I followed up by phone, still no response. Then I sent a detailed email outlining my questions in point form to the claims department as well as retentions and some others. All I got back was a stock standard " here is your policy document" email.

My questions were ignored like a stop street.

Very disappointing service.

Reference C-***5

Jaco Prinsloo ***