No after sales

I took out a new vehicle insurance with ABSA Idirect, the agent was very much in a hurry to get the sale done and dusted and the moment he put the phone call down that is where the service STOPPED. My debit order which was supposed to go off 01/02 never went off and i simply got a unpaid letter , I called the call centre and was told it was a system error from the banks side however they will put through a forced debit. this did not happen once again i got the same unpaid letter saying that the bank will double debit me. I never made the mistake , it is on the recorded telephonic conversation where the agent says its absa fault but I as the client is inconvenienced because a double debit does suit me, it suits the bank but did the bank or any of the Idirect staff contact me , NO. even though the agent promised me that before COB someone will call me and the debit order will go off. I then decided i should rather get a quote from ABSA Activate, LO and Behold i got get a quote because they are having system issues now for 2 days and no call centre agent can do the quote telephonically.

I had vehicle insurance with Auto and General which i canceled because absa agents promised me the moon and stars instead i am left with a vehicle that now doesnt have insurance, yes your agent said because its a fault on the banks side and that im still covered and that if the claim is valid you will pay out but i know this will never ever happen. I dont want Idirect insurance and would rather want a quote from ABSA Activate and based on this i will decide to leave or stay because I would rather pay a higher premium elsewhere and know that i will get batter service