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Ancolet B

1 reviews | Active since Aug 2020

04 Aug 2022, 11:22

NO after sale service or communication

I changed my car insurance to Absa and I'm not sure if this was a good idea. Hlakane Tshesane phoned me to sell the products and I decided to change to Absa. I had to send them pictures of certain areas of my car. I did so on the 7th of June 2022 - as soon as they asked it so I can be covered. I have never heard anything again and assume all was in order. On the 29th of July - a week short of 2 months later, I received an email from Idirect with a "vehicle inspection certificate" and with it, the comment that I did not send them pictures of my windscreen. In other words my windscreen was not covered, but yet I paid each month. I took the pictures that same day - 29 July and send it through asking confirmation to make sure everything is fine now. No response. 1 August, I email again and asked Hlakane for feedback. He rep**** to say he is sure all is good and that no news means all is in order........ I immediately rep**** to clearly not as for almost 2 months their was no news and only then I heard all was not in order and asked for feedback again. He e-mailed Kabelo Manhique on the 1st of August to ask for feedback. Until today I still did not receive any feedback.

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Ancolet B's update17 Aug 2022, 09:24
Reviewer Update
So still NO outcome since 29 July. After this review on Hellopeter, I got the same e-mail with case nr C-***8 - stating feedback will be given 11 August - now my first question - why almost 2 weeks later? On the 5th of August, I get the exact same email as the first one. On the 10th of August I get an e-mail saying it's been escalated to be investigated and feedback will be on the 16th of August - wow, another week later! 12 August I get an email with a new case nr - C-***4, again escalated and under investigation. 16 August - the same e-mail as what I got on the 15th of August. On the 16th of August a lady phones me from Idirect telling me that she would like to talk to me about my complaint. I explain I am in meetings more often than not and cannot answer my phone all the time. Aside from that, I prefer e-mail feedback, as I would like everything in writing, whereafter she explained the calls are recorded - I told her that does not help me, I still want feedback in writing. The cherry on top was when she asked me what was the problem............ - I told her it was a Hellopeter complaint - surely she should know what it is about, otherwise, why phone me...... - I requested that she speaks to whoever she need to, so she knows what it's about, I am not going to sit on the phone and explain the entire situation again. Now my question is - was an investigation done? - 3 weeks and I'm phoned to ask me what the problem is..... NO, this is unacceptable and still I do not know if my windscreen is now insured as NO communication were send to say all photo's are now in order, not from the Idirect team and also not from the original sales person Hlakane Tshesane whom I asked to follow up on this. I will definitely investigate new insurance options as this is the worse service I have ever had with insurance companies. Can someone who actually will go to the effort of investigating this matter please give met feedback in WRITING!