No accountabillty, call no answer, long turnaround and false statements

2nd time in two months dealing with ABSA insurance. The waiting time to speak with a consultant takes forever and when you do get hold of one - its empty promising and long lead times. There is zero sense of urgency and lack of accountability.

currently trying to get my phone replaced since I put in claim on Monday- have not spoken to any consultant. Have been holding for 40 mins just to try get information on when I can get assisted.

For my car insurance claim: 1. at first not given a courtesy car which I had requested to be added on inception. Had to complain and request they listen to the call and only then was I assisted after weeks of inconvenience. 2. the insurance rate I got when signing up just changed after 2 days, I queried it and they said they would rectify - its been 2 months. 3. The claim I was told would take 7-10 working days actually took 24 days. During this time they kept telling me its will be done in a few days and just kept postponing with no valid reason. 4. Eventually my claim was rejected on the basis that I did not practice due care because I accelerated to try avoid the accident after someone skipped a robot. Yet I am the one being blamed for it.

Its a **** insurance that just wants to take your premiums with zero care for their customers and they will look for all sorts of reasons to not pay. utter *******!