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Chane S

1 reviews | Active since Oct 2023

16 Oct 2023, 07:32

Never take a homeloan with Absa as their insurance is useless.

Never take a homeloan with Absa as their insurance is useless. #ABSA #collinmolepe #arrierautenbach #absapoorservice Up to date (4 weeks later) we are STILL WAITING ON ABSA to finalise our claim. THEY ONLY SENT OUT AN ASSESSOR 19 days ago and never uodated the Addisional raindamage caused due to ABSA 's delay,poor service and very slow response...as this is an Urgent emergency matter. We have recieved a quote of R414650 and AbSA wants us to settle for a cash amount of less than R59000. A big part of our roof is gone with solar attached to it, now therr's been addisional rain damage resulting in the ceilings falling through. We have an open sky view with live wires hanging from the ceilling and still waiting with it raining constantly.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply16 Oct 2023, 09:36
Official
Dear Chane
 
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. 
 
The reference number for your complaint is C-***7.
 
Regards 
Pravesh Bejay 
Customer Value Management