Never expected such unprofessional service form Absa

Expecting a refund for being incorrectly debited for 2 months. Received less than 1 months premium. After 4 lengthy phone calls and 1 lengthy email explaining how they *****ed up (asked to do so by a very rude employee). 3 weeks after initial calI, I still have not been contacted by Absa I Direct. In the last call after 10 minutes of holding on, the call was canceled, the agent didn't bother to call back Appalling service not expected from Absa.