My Name is Nonsikelelo Sylvia Zubane policy ***

My Name is Nonsikelelo Sylvia Zubane policy ***.ID number ***. I would like to lodge a complain on how my claim was handled at Absa Hospitalisation claims office.the person who assisted me Tanya.said the policy has lapsed. And according to me all payments have been made in time and I didn't receive a call or email telling me that there's something rong with my policy.may I please be assisted because yesterday at Absa Ballito my claim was not approved because they said it has lapsed.which according to me all my paperwork and payments are up to date.it will be an honor to hear from you.***.