My Credit score negatively affected by Numerous errors made my ABSA Idirect staff even paying R4800 for a R1900 policy

<p>I can’t describe my experience with ABSA IDIRECT other than absolutely disappointment.</p> <p>I took out a Policy to start 1February with a premium of R1967 at ABSA IDIRECT</p> <p>They debited me twice starting February totalling R4976. I did reverse the one debit order and contacted IDIRECT the following day and spoke to Mr. Maurizio Grandi. I was assured it will be rectified and any money IDIRECT owned me will be refunded to me seeing the current debit order was R2679. This did not happen and on contacting them the 14th February I spoke to Mr. Branden Chetty and was told I am not insured due to me reversing the debit order and because I reversed one of the debit orders my credit score will be negatively affected. I had to restart the policy from the 14th February.</p> <p>My questions and still unanswered are:</p> <p>1. Why was my policy not in place as of 1February? And why was I not informed about this even though I contacted them the 2th February about the debit orders.</p> <p>2. Why and who reversed the second debit order?</p> <p>3. Why is there a NEW POLICY ABSA IDIRECT on MyTransunion with a premium for January of R7837 400% my premium? My policy premium is only R1967 ???</p> <p>Mistakes made by ABSA IDIRECT</p> <p>DEBIT ORDER 30th JANUARY R2679.13<br /> DEBIT ORDER 1st FEBRUARY R2297.37 (cancelled by me)<br /> </p> <p>1. Debiting me twice for a total premium of R4976 that is an overcharge of R2809</p> <p>2. They say I cancelled the correct debit order this was for an amount of R2297. This is R330 more than the actual premium of R1967 but they still had the other debit order of an amount of R2679.</p> <p>3. None of the debit orders had the correct amount to start with.</p> <p>4. Why did Mr Maurinzo Grandi not contact me if there were any problems about the policy even after I was in telephone and email contact with him on the 2nd February<br /> regarding the two debit orders both with the wrong amount. With other words, he did not even take time to investigate the matter.</p> <p>I don’t really expect any response to this report my biggest mistake I made was to switch to ABSA IDIRECT. All my phone calls and emails to ABSA IDIRECT and their complaint department regarding this did not help in fact none of my enquiries about this was ever answered not even an email saying we will contact you regarding this so nobody is considering this and I must pay the price for their incompetence and negligence and the matter keeps escalating.</p> <p> </p>