My claim for a geyser was done in 24 hours

My claim for a geyser was done in 24 hours. Fortunately, it was only a water pipe in the foof. However I did make them aware in a follow-up call od ceiling damage and was told that they are very bust and will come back to me. 2 months later no further feedback. Claim number *** J. Coetzee. I have all the sms's , did a follow-up call and still nothing. Ref 23-***-H-01. Why am I paying R16,000 per year for such useless service? I would like to advise all new prospective home owners to not select or use Absa for home insurance with your bond because you do have many cheaper alternatives that works.