Mrs

I’m very disappointed in this insurance. Last week on Tuesday afternoon I called the insurance as I was stuck on the roadside N1 highway in Cape Town. I called the insurance for assistance only to be told that my insurance was inactive. I have been paying my policy since January 2025 and to my surprise as for an inactive policy the debit order went off on the 27th of May again. I had make means for my car to be tawed off. I sent an email to reverse my debit orders as I have been donating to Absa all these months. I do not have car and what I thought was my insurance did nothing for me. I called many times while I was on highway, I was told that a consultant will call me back until today. I just spoke with Thabo today whom also told me I’m not the first client with this complaint however I was still told to hold for assistance until now. I’m very disappointed, all I need right now is my money and to cancel this useless insurance. Last week my insurance was inactive, today it’s active what kind of a joke is this. I need my money back