RG
Rodney G

1 reviews | Active since Apr 2022

20 Nov 2024, 21:59

Mr

How do you talk about service and interest when they don’t know the meaning Absa insurance staff including there managers have no interest in sorting issues out and paying for claims fairly and honestly, but tge best of all have zero clue as to respect for a clients . The never answer calls or return them other than if you threaten them with hello Peter or redline etc without all the detail and boring with the misery we facing for the last 9 months Thabo and his managers promise return calls and never stick to it .I hate running people down but the incompetence of the staff is alarming and the fact that Absa headoffice does nothing about it blows our minds .Wish I could show you the mail after mail send without feedback and then they lie trying to cover up there mistakes Absa then also remeges on what they say and can’t even get what’s actual correct They send contractors that’s I’m sure trained to deflect responsibility and find excuses Then there contractors that can’t even arrive as per set appointments and send in reports that’s incorrect and not complete but when it comes to paying they like lightning I could woffel all day about them and still not cover haft of it . I’m posting this not holding my breath that someone at absa would contact or be interested it let’s test the waters People run fast and far of you come across theses two names

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply21 Nov 2024, 07:17
Official
Dear Rodney Golden Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw