XK
Xolani K

1 reviews | Active since Mar 2025

13 Mar 2025, 14:09

mr

I think absa idirect should improve by giving equal response to customers who are already with absa and customers who are trying to join absa insurance.my dealership also complained to me that when they call absa insurance, it takes forever waiting on line. I also expeikienced that. but if answer the voice prompt as if you're a new customer, you get responce without waiting forever

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply13 Mar 2025, 14:27
Official
Dear Xolani Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***0. RegardsPravesh BejayCustomer Value Management