Mould claim not taken seriously!

After I logged a claim on the 29th of November 2024, due to a burst inlet pipe, ABSA INSURANCE sent out a plumber and their assessor to report on the damages.

The assessor concluded all carpets and cupboards in all three rooms had to be replaced. The consultant assigned to me, (Rofhiwa Magadani) refuses to provide me with feedback while mould has started to grow on our carpets. My family and I are currently sleeping in the kitchen and dining area as the carpets are still wet.

Stay away from ABSA insurance as their turn around time may take forever.