MORE MONEY DEDUCTED FROM MY ACCOUNT

Good day I am an absa active insurance company customer, I am writing this review because I am totally not happy and I am tired of this insurance they have many issues my main problem is that they have deducted more than expected from my account of which I don't know for what reason, I need to use my money I can't get them from a phone they don't pick up. Since last year I don't get the rewards money they promised from the time I was taking this insurance, since they can't solve this issue. The other issue they sent me an sms stating that the premium will increase in April but I was never told about this on the 1st day of singing the worse part they don't pick up calls.