IU
Internet U
1 reviews | Active since Feb 2024
01 Nov 2024, 17:06
more keen to respond to hellopeter reviews than your actual customers
it's super easy to sign up with them but you can forget about reaching them after. read all the other reviews about the same thing.
your emails and messages on the app will not be responded to. all you get is a reference number to say we see your message but all the best. after that you will try to call their phone numbers and you will hold until kingdom come. imagine hearing our lines are experiencing high call volumes at 8 am in the morning, 9am, 10am until they close at 4pm.
I am writing this review because at least maybe here I'll get a response but I am glad I saw their true colours before I needed to claim.
to anyone who signs up, good luck.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
04 Nov 2024, 08:40Dear Internet User
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***1. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
Regards
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***1. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply04 Nov 2024, 08:40
Official
Dear Internet User
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***1. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
Regards
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***1. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
Regards
Pravesh Bejay
Customer Value Management
IU
Internet U's updateReviewer Update
04 Nov 2024, 15:25update 1: got an email about this review so that confirms the suspicion, the emails and phone number for Absa activate do not work, only Hellopeter complaints get responded to. Trying to call the phone number will have you holding for an hour and if you are lucky enough to speak to anyone they will ask to transfer you then you get hung up. also the phone number the "Customer Value Management" case managerl provided on the email I received, they do not work.
IU
Internet U's update04 Nov 2024, 15:25
Reviewer Update
update 1: got an email about this review so that confirms the suspicion, the emails and phone number for Absa activate do not work, only Hellopeter complaints get responded to. Trying to call the phone number will have you holding for an hour and if you are lucky enough to speak to anyone they will ask to transfer you then you get hung up. also the phone number the "Customer Value Management" case managerl provided on the email I received, they do not work.
Absa Insurance Company Limited's replyOfficial
04 Nov 2024, 15:39Dear Internet User
We have received your email, and an acknowledgement was also emailed to you.
We will investigate your matter and revert on or before 07/11/2024 with an update.
Regards
We have received your email, and an acknowledgement was also emailed to you.
We will investigate your matter and revert on or before 07/11/2024 with an update.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply04 Nov 2024, 15:39
Official
Dear Internet User
We have received your email, and an acknowledgement was also emailed to you.
We will investigate your matter and revert on or before 07/11/2024 with an update.
Regards
We have received your email, and an acknowledgement was also emailed to you.
We will investigate your matter and revert on or before 07/11/2024 with an update.
Regards
Pravesh Bejay
Customer Value Management