Money back payment

Hi absa life does not keep to there promises.. spoke to an agent on 23 march to claim my parents money back maturity payment .submitted all documents on 25 march 2024.we were receiving msgs that they still awaiting documents but when we called on 4 occasions there agents said everything is in order ..and it will take 7 to 10 working days .... Contacted them on the 8th af may and thwy said its approved my parents banking details were given to them and again was promised in 12 to 72 hours money will be paid into my dads account..TDAY IS THE 13 may nothing paid to him...Really dissapointed with them .ABSA ALWAYS HAS EXCUSES WHEN CLAIMS ARE SUBMITTED..