Misled and Ignored: My Nightmare Claim Process with ABSA INSURANCE

I'm beyond frustrated with my experience since joining this insurance. I had an unfortunate incident shortly after signing up, and processing my claim has been nothing short of a nightmare. When I explained what the consultant told me when I joined, Michelle Saunders flat-out informed me that what I was told was a lie. I requested the call recording, as their automated response promised it could be provided upon request, but it's been over 72 hours, and I've still received nothing.

Yesterday, I got a notification saying my claim was approved, but when I asked about the criteria for the payout, Michelle went silent—no response whatsoever. Since this was my first claim, I decided to accept the voucher option. But when I called to activate the claim card, I was told the voucher had been canceled and to contact my insurance.

This whole process has been nothing but stress and dead ends. It's beyond frustrating to feel ignored and deceived, especially when I was promised something entirely different when I signed up.