LM
Lehlohonolo M
1 reviews | Active since Feb 2024
28 Mar 2025, 15:38
Misleading information.
Please stop sending misleading information just to make us happy.
They had promised that they are going to refund the money that was debited from my account within 48 hours( 2 days), now it’s day 3 no funds have been processed/reversed. When I call they say they never logged my case for a refund.
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Absa Insurance Company Limited's replyOfficial
28 Mar 2025, 16:06Dear Lehlohonolo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply28 Mar 2025, 16:06
Official
Dear Lehlohonolo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
RegardsPravesh BejayCustomer Value Management