Misleading information

4 October 2019 I was told I qualify for claim free cash back and it was requested I will get the money in 10 working business day. 18 October 2019 10 days elapsed I call Absa Idirect and I was told they are using new systems therefore the money will be definately be available on the 23 October 2019. On 23 October the money was still not in, I call in again and was told a new story that Vicky Sambo did not requested money to paid and They have requested it now so I will definitely get it 25 October 2019. Well today is 25 October 2019 the money is still not in, this insurance company I really give up with their excuses and lies. I am just waiting patiently for a new excuse.