Mislead by Absa Life

Absolutely disappointed with service received from Absa Life. Missed a debit due to the change of my banks. I called to make a manual payment but was advised by the consultant that i donot have and that it would be covered under the policy and to just pay the normal premium at the end of the month. The debit did not go off and the policy lapsed and they are now requesting me to pay about R2500 to re-instate my policy. Or i mus start from the beginning with a new policy. Thia would not have happened if the consultant had not misinformed me. According to Absa they cannot find that call recording which is so weird as all calls are recorded and i provided them with screen shots of the date and time with number i called. I have been a client for over 20 years with Absa. Had my bond with them and all my policies. Now i must loose all my premiums paid for my policy due to an *********** consultant and Absa covering up for their staff!!!