****med with double deductions

Item: Absa Insurance Company Limited
Rating: 1
Author: Busi Z

Honestly tired of calling your call center with no help to my query. Can you please process my refund how come same department debit R700 and R1400 for a R400 insurance that i signup for this is ***** i am taking this up been more than 2 weeks calling all your departments been sent from pillar to post i need my refund asap

Helpful (0)

Replies (3)

Absa Insurance Company Limited's replyOfficial

09 Apr 2026, 10:21

Dear Busi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Russell EdwardsCustomer Value Management

Best regards,

Absa Insurance Company Limited's reply09 Apr 2026, 10:21

Official

Best regards,

Busi Z's updateReviewer Update

09 Apr 2026, 10:40

Hi Russell i have sent several Emails including bank statement R700 instalment debited together with Car instalment proof of insurance sent to Absa insurance then Absa Activate debited more

Busi Z's update09 Apr 2026, 10:40

Reviewer Update

Hi Russell i have sent several Emails including bank statement R700 instalment debited together with Car instalment proof of insurance sent to Absa insurance then Absa Activate debited more

Absa Insurance Company Limited's replyOfficial

09 Apr 2026, 11:55

Dear Busi I have referred the matter to our insurance team and will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management

Best regards,

Absa Insurance Company Limited's reply09 Apr 2026, 11:55

Official

Dear Busi I have referred the matter to our insurance team and will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management

Best regards,

****med with double deductions

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