ST
Sandisiwe T
1 reviews | Active since Jul 2019
11 Dec 2024, 11:37
Making changes to your policy shouldnt take three month ABSA
A simple process like changing my debit order to a different account has become a nightmare. I've requested this change every month since September, yet I'm still being debited on the wrong account. The service consultant, Nhlamulo Ngoveni, assured me that the changes have been made, but this is not true. I can get help effecting these policy changes.
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Absa Insurance Company Limited's replyOfficial
11 Dec 2024, 15:33Dear Sandisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply11 Dec 2024, 15:33
Official
Dear Sandisiwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe