Low employee morale
I spoke to 3 people at Idirect and their moral is so low. Their not friendly they sound like they doing you a favor. its terrible. When I end the call I feel terrible myself because I felt like I am bothering them.
What are you guys doing to the employees there, It makes me not wanna continue my insurance with you and I joined in 2020. All I wanted to do was upgrade. One of them even put down the call on me.
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Absa Insurance Company Limited's replyOfficial
02 Feb 2023, 16:42Dear Reabetswe T, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. Regards,
Russell Edwards Customer Value Management
Russell Edwards Customer Value Management
Best regards,
Absa Insurance Company Limited's reply02 Feb 2023, 16:42
Official
Dear Reabetswe T, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. Regards,
Russell Edwards Customer Value Management
Russell Edwards Customer Value Management
Best regards,