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Brian M

1 reviews | Active since Aug 2009

03 Feb 2025, 11:23

Long hold times help

Unable to get through to the call centre , long wait times of up to 1hr and call cuts. Can you please assist need to service

0
Replies (5)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply03 Feb 2025, 13:48
Official
Dear Brian, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***5. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,

Absa Insurance Company Limited
Absa Insurance Company Limited's reply03 Feb 2025, 13:49
Official
Dear Brian, We value your concerns and request you provide us with the ID or policy number. Also, briefly tell us how you would like Absa Insurance to assist you with. Looking forward to hearing from you soon. 

Best regards,

BM
Brian M's update03 Feb 2025, 14:31
Reviewer Update
Hi Busani I have respond via email to you .
Absa Insurance Company Limited
Absa Insurance Company Limited's reply04 Feb 2025, 10:37
Official
Thank you.
Email received and we will get back to you. Thanks

Best regards,

BM
Brian M's update05 Feb 2025, 12:24
Reviewer Update
Hi Basani

Can you please respond to my emails

All efforts to either contact the call centre or get a response from you are ending with no response

Please