BM
Buhle M
1 reviews | Active since Aug 2018
03 May 2024, 11:28
Long hold time with no assistance
This is madness being put on hold for more than 20mins. Your artime dropping from R60 to R5 00 without being assitanted is nuts. You are really not making my descision to change insurers hard.
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Absa Insurance Company Limited's replyOfficial
03 May 2024, 12:58Dear Buhle
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***1. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***1. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply03 May 2024, 12:58
Official
Dear Buhle
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***1. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***1. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayCustomer Value Management