Lightning claim

It is a real pity you cannot rate ABSA insurance a 0 because that is what ABSA deserves. Had a lightning incident at my home in March and since then it was just one disappointment after the other with ABSA insurance. Firstly when you phone them you are kept online (waiting ) for approximately 35 minutes and more, then you are informed that the claim consultant is unavailable and would call back (which never happens). Claim consultants is only there for a salary and NOT to work / assist. The response time is non existent and you have to sit with damages for weeks that becomes months. The contractor's that ABSA make us of is not skilled and seems that anybody that has a bakkie can works for them (no experience, tools / PPE and ..and.. etc.) The assessor used, has not got any building background thus questions and reject the validity of your claim (a burst pipe is approved but the water damage on the wooden floor is questioned and rejected ??? Many promises but no action, only good to take your monthly premium but when you need ABSA you get no service at all. Will not recommend the ABSA insurance to anybody except if you want to waste your money and if you want to become very frustrated. and unhappy with VERY poor service delivery.