Lerato Molokoane, you are a shining star*

Thank you so much Lerato Molokoane for a sterling Customer Experience. At first when I started talking to you I was not sure if you were going to solve my issue based on how slow you speak. I then realised that you are not slow but you are very passionate about your work. Your explanations left no room for confusion. Thank you for taking me serious as a customer. Though I am an Absa staff member, today you made me feel like a special customer. Thank you so much not only for FCR, but for an outstanding experience with you. For a change, it felt good calling a service line. You make me proud to be Absa. Keep up the good work, don't forget to share best practices. #ProudToBeAbsa.