Left in the water by my insurer!!!!

To begin with they don't even deserve 1 star. What a nightmare on top of a nightmare. NO BODY calls you from their claims department and yet when you call you wait for close to 30 minutes waiting to speak to somebody. My vehicle was caught in these floods that were happening a few weeks ago, I called, registered a claim, NO BODY from Absa ever called me to let me know that my claim hs been assigned to them. Had my vehicle towed after 3 days of phoning them to tell them daily that my vehicle has not been towed. A guy by the name of Sandy contacted me, told me that he will be assessing my vehicle. He said he call me in a day or two to give me an update. He done so, he is the only person that actually cared about my claim. A few days later I contacted the claims desk, had to ask about the progress of my claim, a guy by the name of Thabo told me my vehicle is written off, a manager was to call me on Monday, didn't receive a call. Tuesday I had to phone in..was told to send through my NATIS documents and Spare Key. I have done so. Today I will be calling them to check if they have received my documents. My vehicle was written off, but a debit order went off my account, these people don't check and they do not care. I've never submitted a claim in my entire years of driving but if the insurers all behaved like this, it's a shame for us clients. They customer service is poor and inhumane. They have no empathy at all!!! I will never ever insure with the again.