LACK OF SERVICE - EXISTING POLICY

Good morning,

I have an existing policy with Absa Idirect for my car insurance. I have been trying to get a hold of someone who can assist me with my policy since Monday 16 August 2021.

I had emailed the *** address on Monday in order to cancel my policy, and to date I have had no response whatsoever.

I had tried calling, on both contact numbers ***& ***, however when I get transferred to the retention's department (which at this point I do no think exists) I am placed on hold for over 20minutes each time. My wife also tried calling and she was also on hold for the retention's department for 24minutes. I have called over 3 times now with no luck and still being put on hold for over 20minutes.

I find that it is ridiculous that when I called this morning, posing as new client, the call was answered immediately, yet I cannot seem to get a hold of anyone as an existing client.

Absolutely frustrating! Surely, I should be as valued as much as a new client is valued.

I urgently require someone to assist me with cancelling my policy as the service, or should i say lack of service received is terrible.