RB
Robert B
1 reviews | Active since Dec 2016
09 May 2024, 16:20
Lack of Feedback and resolution.
After raising two seperate claims, and both the seperate plambers coming out fairly quickly, I had to then have an assesor assess the damages, who then got an electrician to assess the Smoke sensor. This was all 2 weeks ago and no feedback since, I have tried calling and I get left on hold for more than 15 minutes. I emailed the company who originally dealt with the Plumbers "Digi Call" who advised the claim has been closed and dealt with.
I have had no feedback or information since Armand (the assessor.
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Absa Insurance Company Limited's replyOfficial
10 May 2024, 08:44Dear Robert Balfour Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply10 May 2024, 08:44
Official
Dear Robert Balfour Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw