Lack of feedback and Difficulty in contacting ABSA Insurance

We submitted a claim in August 2022, and it is almost December 2022, meaning we have an active claim that has been in progress for almost +3 months now. We have been given the run arounds regarding the status of the claim. We call ***, and we wait forever before the call is picked up, or we eventually give up. If it is picked up, we get some of the following responses:

- The person appointed to the claim is not available, we will leave a message - We do not have any information on this claim, let me transfer you - We have left a message to get her to call you back - We are still waiting for feedback from management - We are still waiting for feedback from the investigator

No one from this division has ever voluntarily called us, since the claim was lodged, to let us know of the progress, the reasons for the hold-up, any required outstanding information or documentation from us, etc. What else can we do, to get answers for the claim.