IC
Imke C
1 reviews | Active since Jun 2012
11 Jul 2025, 07:48
Lack of comms from Absa with regards to complaint
I logged a complaint with ABSA HOC a week ago with regards to claim for a burst geyser. The claim no is as follows: ***. The plumbers came to fix the geyser but there was another leak in the roof the next day. Mr Plumb came out to 'fix' it but failed to tell me that I need to log another claim. How ridiculous is this. I had to pay an additional R1000 for the 2nd callout.
I did not receive any calls with regards to my complaint, just an email indicating that I should some missing information else they will close the case.
Thus far I have received no feedback from ABSA!
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Absa Insurance Company Limited's replyOfficial
11 Jul 2025, 11:52 Dear Imke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Vanessa Crowe
Absa Insurance Company Limited's reply11 Jul 2025, 11:52
Official
Dear Imke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Vanessa Crowe