Lack of attention to detail

Ref C-***4, pathetic service and lack of attention to detail.

Instead of debiting a new account, ABSA continues to try and debit my late mother's account that is closed. ABSA has been advised to debit my personal bank account. This is rocket science, so am I not sure why ABSA Insurance keeps on getting this wrong.

Instead of debiting the correct account, I have received 2 x EFT Fail Letters, at this stage I am not if I have building insurance cover. I called on 2 April, and I was told it was a mistake on their part and that they would debit my correct account the next day, the pro rata debit is still not processed instead I have received a second EFT fail petter dated 2026/04/05.