LT
Lwandile T
1 reviews | Active since Oct 2020
27 Jan 2025, 21:26
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Absa Activate insurance is the worst. They increased my insurance in December. I cancelled the following day. They did not aknowledge the cancellation but continued to deduct. They deducted in December and now in January. I tried numerous times to call them and I was on hold for 37 minutes. Eventually, i got through and they said they will contact me because their system for cancellation is down. Do not recommmend
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Absa Insurance Company Limited's replyOfficial
28 Jan 2025, 11:30 Dear Lwandile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Group Customer Care Vanessa Crowe
Absa Insurance Company Limited's reply28 Jan 2025, 11:30
Official
Dear Lwandile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Group Customer Care Vanessa Crowe