***/Unprofessional servie received at absa insurance

on the 21st may 2021 I received an email with my insurance renewed and I was never contacted with regards to that and when I called back I was told the consultants are busy and they were gonna call me after 48hours which did not make sense and till to date I have not received a call. how do you increase my premium without consulting me and giving me other options the contents lose value daily and I do not understand why my premium must increase and with a dam R100.00 it does not make sense , I need to be contacted urgently and if no solution I wanna cancel this insurance as the service is *** the lady that was assisting on the 21st was very rude her name was Mbali and clearly did not take my query serious. every time one must fight to get proper service here at absa why ???

management must do something about this , I need a call today before they debit my account if not just cancel that insurance