I've been trying to get a voice recording since last week after my claim was rejected, but despite daily follow-ups, I've been given the runaround and still haven't received a call from Andrew George Jansen, the person handling my claim

I've been trying to get a voice recording since last week after my claim was rejected, but despite daily follow-ups, I've been given the runaround and still haven't received a call from Andrew George Jansen, the person handling my claim. What's even more frustrating is that I was just told the voice recording was only made yesterday, which is a lie!! I made the request on the 4th of December! I would be still in the dark about the status of my claim had I never contacted Absa last week. The person handling my claim never and still doesn't bother to contact me. Why is it taking so long to get any meaningful updates from Absa, a company I've been a loyal customer of since 2014? Right now I feel like cancelling all my policies with you!