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Tokelo
1 reviews | Active since Apr 2026
20 Apr 2026, 10:02
It was great
It was great. I’m extremely happy with the service from Thabang Zinyoka from the retentions department. Explained everything in detail and was kind.
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
20 Apr 2026, 10:07Hi Tokelo
Thank you so much for sharing your experience! We’re thrilled to hear complimentary remarks about the staff who’ve provided you quality service. Your feedback inspires us to keep delivering service with heart.
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance
Thank you so much for sharing your experience! We’re thrilled to hear complimentary remarks about the staff who’ve provided you quality service. Your feedback inspires us to keep delivering service with heart.
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance
Absa Insurance Company Limited's reply20 Apr 2026, 10:07
Official
Hi Tokelo
Thank you so much for sharing your experience! We’re thrilled to hear complimentary remarks about the staff who’ve provided you quality service. Your feedback inspires us to keep delivering service with heart.
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance
Thank you so much for sharing your experience! We’re thrilled to hear complimentary remarks about the staff who’ve provided you quality service. Your feedback inspires us to keep delivering service with heart.
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance
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Tokelo's updateReviewer Update
20 Apr 2026, 10:48Unfortunately, the experience was ruined immediately after by Mbali Zwane from Client Services.
Mbali was incredibly unprofessional—shouting at me when I couldn't hear her and then laughing when I called out her attitude. It’s a shame that one person’s bad behaviour can completely overshadow the good work of their colleagues.
Mbali was incredibly unprofessional—shouting at me when I couldn't hear her and then laughing when I called out her attitude. It’s a shame that one person’s bad behaviour can completely overshadow the good work of their colleagues.
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Tokelo's update20 Apr 2026, 10:48
Reviewer Update
Unfortunately, the experience was ruined immediately after by Mbali Zwane from Client Services.
Mbali was incredibly unprofessional—shouting at me when I couldn't hear her and then laughing when I called out her attitude. It’s a shame that one person’s bad behaviour can completely overshadow the good work of their colleagues.
Mbali was incredibly unprofessional—shouting at me when I couldn't hear her and then laughing when I called out her attitude. It’s a shame that one person’s bad behaviour can completely overshadow the good work of their colleagues.