Irritated and inconvenienced by the car insurance.

I am irritated with Activate's incompetence. The company did not get my policy premium for April. I emailed them and informed them that my banking details had changed. Requested that they reinstate the policy and deduct from the new account the April premium together with the May premium. After changing the details a week passed with them not deducting, I kept on calling them and emailing them as a reminder to deduct and they never did. On the 30th of June again they did not deduct the outsatsnding premiums, I sent them an email on the 1st and they never responded. I called them this morning and I was informed that they kept deducting from my old bank account. Reason being as much as the consultant changed my banking details the change was only one on my profile and not on the actual policy, hence they never deducted the premiums. They put me through to collections for payment arrangements. I was told that I would receive a call back in 5 min which never transpired. I called them back again only to be informed that my policy lapsed on the 1st of May and that I was going to be called back for a reinstatement. This is frustrating as I am now withough cover which I never new. Hello Peter please escalte this matter for Activate to resolve this issue today still as I now cant drive my car due to this and I dont have the energy for that whole admin of looking fr another policy.