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Malcolm N

1 reviews | Active since Dec 2016

26 Aug 2024, 13:48

Invalid quotes and lack of communication

I have raised numerous queries with ABSA Activate and to date have had no responses. I assume they only respond to certain groups of people.

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply26 Aug 2024, 14:15
Official
Dear Malcolm Naidoo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
MN
Malcolm N's update06 Sept 2024, 21:05
Reviewer Update
Complaint was acknowledged on 26-Aug-2024 yet Sanjeev, Head of ABSA Insurance, only called me today. I was advised that he will make a recommendation on the fundamental flaw in ABSA's insurance process which is indicative of a lack of respect to my feedback. He also refused to share his contact details with me, I assume I am not part of the group of people that Heads of Departments at ABSA liaise with.
Absa Insurance Company Limited
Absa Insurance Company Limited's reply09 Sept 2024, 10:07
Official
Dear Malcolm Naidoo Thank you for your posting.

We have escalated the matter and will provide you with feedback by Wednesday 11 September 2024. Kind regards,Group Customer CareRezona Louw