Insurance with no intent to pay for any claim

ABSA pushed to include household insurance in the bond contract. When I had a boundary wall collapse, they simply claimed the building quality was substandard. This on a wall that has stood for 20+ years and that was inspected by a certified inspector before purchasing the house, receiving a clean bill of health. Clearly ABSA Insurance are hell bent on being paid for a service they never intend registering. My claim is nearly a month old, I have referred it and I have yet to have anyone phone to give feedback. I keep calling and being promised that someone will call me, it never happens. They are useless and should have their license to offer insurance revoked. Fear not, being a long standing ABSA client and with Private banking makes no difference, they still treat you like they are doing you a favour. Avoid all ABSA engagements if possible, they have lost the plot.